About

Customer Satisfaction

We try our best to do everything right the first time. But we are only human so we know from time to time we do make mistakes or miss something. If that ever does happen you will find the true measure of a service company by how it handles those concerns. Our guarantee is to make you happy or refund your money. It's that simple.

One Year Spot and Spill Warranty

Every Classic Carpet job comes with a unique one-year Spot and Spill Warranty. Designed to help you keep your carpet spot free between regular cleaning, our spot and spill warranty gives you access to professional touch-up cleaning at a reduced rate. The service charge is $44.95 and touch-up cleaning is only $10.00 per cleaning area (25 sq. ft.). So for a greatly reduced rate you can take care of spots, spills and high traffic areas as they occur without breaking the bank.
 
Ever have one of those days?
You have this project. By most standards, a simple project for a professional. You search the yellow pages, select a company, and hoping you made the right choice. Then the big event comes. You take the day off from work, or maybe you’re a stay-at-home mom and you get the kids and family pet to some remote location. Hurrying back home you quickly pick up a bit and move some small furniture pieces and vacuum. You’ve worked as fast as you could now finally have time to sit and finish your first cup of coffee. An hour and half past your appointment, you hear this noisy vehicle pull up in front of your house. You peek outside to see this rusty van leaking oil all over your driveway. Then you open the door and see "them" standing just outside. Their sloppy, unshaven and frankly a little scary looking. But you proceed despite your better judgment. Feeling stuck with this decision and trapped you just want "them" out of your house and this experience over with.

This kind of scenario unfolds everyday. What makes Classic Carpet Care so unique and different, and why our customers become such cheerleaders is a simple answer, our people and five absolute truths.

The first truth is, you can trust that our quotations are complete and priced fairly, they're always in writing, and will never contain any hidden surprises.

Secondly, you can trust that you and your home will be treated with the respect and care you expect and deserve.

Third, you can trust that although our equipment and products are very powerful, they’re guaranteed safe for your family, your pets and the environment we both share.

Fourth, You can trust that we value your time as much as you do. We promise not to take you for granted and call in the event we'll late for your scheduled appointment.

Lastly, you can trust our technicians will do the job right the first time. You see, each lead technician is trained and certified by the Institute of Inspection Cleaning and Restoration, otherwise known as the IICRC. You cannot buy these credentials; you must earn them by classroom and field training, and then pass rigorous examinations. Then and only then are they certified by the most prestigious governing body in the carpet and upholstery cleaning industry.